jeetwin's Privacy Policy
Your personal information is very important to us. This policy explains how jeetwin collects your information, keeps it secure, and under what circumstances it may be shared with third parties.
1. Introduction and Scope
This privacy policy applies to all services, websites, and mobile applications on the jeetwin platform. When you register on our site, make a deposit, or play games, you voluntarily provide certain personal information. This policy has been prepared in line with applicable data protection guidelines in Bangladesh.
jeetwin believes that long-term relationships are built on transparency and trust. We therefore want to be completely open with our members about how their information is handled. Alongside this policy, it will be helpful for you to read our Terms and Conditions.
This policy applies only to jeetwin's own platform. Third-party websites or services have their own privacy policies, for which we are not responsible.
2. What Information We Collect
2.1 Information Provided Directly
We collect information you provide directly during registration and account management. This includes:
- Full name, date of birth, and national ID number (for identity verification)
- Email address and mobile number
- Password (stored in encrypted form — never readable in plain text)
- Payment method details, such as the mobile number for bKash, Nagad, or Rocket
- Bank account details (for bank transfers)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically for technical reasons. For example:
- IP address and device type
- Browser and operating system details
- Login time, session duration, and a list of pages visited
- Data collected through cookies and similar tracking technologies
2.3 Transaction Information
Detailed records of every deposit, withdrawal, and betting activity are stored as logs on our secure servers. This information is used primarily for fraud prevention and account security.
3. Purpose of Using Information
jeetwin uses the information collected only for the following purposes:
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer
- Properly managing promotional offers including the 150% first deposit bonus
- Detecting and preventing fraud, money laundering, and unauthorised access
- Providing customer support through 24/7 live chat and email
- Reviewing platform performance to ensure an improved user experience
- Complying with applicable laws and regulations
We never sell your personal information to third parties. Your consent is obtained before your information is used for any marketing purpose.
4. Sharing and Disclosure of Information
4.1 Authorised Third Parties
In certain circumstances, jeetwin may share your information with the following parties:
- Payment processors and banking partners — to carry out transactions
- Identity verification service providers — as part of the KYC (Know Your Customer) process
- Cybersecurity and fraud prevention organisations
- Game software studios — for game session data (Evolution, Pragmatic Play, JILI, and others)
4.2 Legal Obligations
If disclosure of information is required under a court order, a lawful request from a government authority, or applicable law, jeetwin will comply with that obligation. In such cases, we will make every effort to notify you in advance where possible.
4.3 Business Transfers
In the event of a merger or restructuring of the company, your information may be transferred. However, the new operating entity will also be bound to uphold the same privacy commitments.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used on the jeetwin website. These are mainly of three types:
- Essential cookies: To maintain login sessions and security — the site cannot function properly without these
- Functional cookies: To remember your preferred language and settings
- Analytics cookies: To monitor site usage and improve the quality of our service
You can manage cookies through your browser settings. However, disabling essential cookies will prevent some features of the site from working.
6. Data Retention and Security
6.1 Retention Period
All your information is retained with us while your account is active. Even after an account is closed, financial transaction records and identity verification documents are kept for a defined period based on legal requirements.
6.2 Security Measures
To keep your information secure, jeetwin uses the following technical measures:
- SSL (Secure Sockets Layer) encryption — on all data transmissions
- Strong hashing algorithms for passwords
- Restricted access policy — only authorised staff can view sensitive information
- Regular security audits and vulnerability testing
- Automated alerts for suspicious access attempts
However, no method on the internet is 100% secure. You are therefore also advised to use a strong password and not share your login details with anyone.
7. Your Rights and Choices
As a jeetwin member, you have the following rights:
- Right to access: You may request to know what information we hold about you
- Right to correction: You may apply to have incorrect or outdated information corrected
- Right to erasure: You may request deletion of your information beyond specific legal obligations
- Right to restrict processing: You may object to the use of your information for certain purposes
- Right to opt out of marketing: You may stop promotional communications at any time
To exercise these rights, contact our support team via 24/7 live chat or email. You can also visit our FAQ page for answers to common questions.
8. Protection of Minors' Information
jeetwin provides services only to individuals aged 21 or above. Age is verified at the time of registration, and if an account is found to belong to a minor, it is closed immediately and the associated information is securely deleted.
We recognise how important it is to conduct gaming activities responsibly. To learn more about this, please read our Responsible Gaming page.
9. International Transfer of Information
Our servers and technical infrastructure may be located in various countries. Even when your information is transferred to another country, we are contractually committed to ensuring the same level of protection there. International data protection standards are followed when sending information outside Bangladesh.
10. Changes and Updates to the Policy
jeetwin may update this privacy policy when necessary. For significant changes, you will be notified in advance via your registered email or through the platform. If you continue to use the site after a new policy is published, it will be assumed that you have agreed to the updated policy.
11. Contact and Complaints
For any questions, concerns, or complaints regarding this privacy policy, please contact us:
- Live Chat: Available 24/7 — start a chat directly from any page on the site
- Email: [email protected]
Our support team is able to assist in both Bengali and English. We make every effort to reply to your message as quickly as possible.